Overview
Tooq helps pet owners keep their pets' information in one place and helps lost pets get home. This policy explains what information we collect, how we use it, and the choices you have. By using Tooq, you agree to this policy.
Information we collect
- Account information — your phone number, used to sign in with a one-time code, and optional profile details such as your name.
- Pet information — pet names, photos, type, breed, birth date, weight, and other details you add, along with the tag/chip PIN linked to each pet.
- Health records, notes & reminders — vaccination records, vet visits, notes, and calendar events you create.
- Lost reports — when you mark a pet as lost, the message, last-seen location, and optional reward you choose to publish.
- AI assistant conversations — messages you send to the in-app pet-care assistant, used to generate responses.
- Device information — a push notification token so we can send you reminders and alerts.
How we use your information
- To provide the app: pet profiles, health records, reminders, notifications, and lost-pet alerts.
- To show your pet's public profile to anyone who scans their tag or enters its PIN, so they can contact you.
- To respond to support requests and improve the app.
We do not sell your personal information.
What is public
Only the information you choose to show on a pet's public profile is visible to people who scan the tag — typically the pet's name, photo, details, your contact options, and, if the pet is marked lost, your message, last-seen location, and reward. Your health records, notes, reminders, and account details are never public.
Sharing with service providers
We use trusted third-party services to run Tooq, such as cloud hosting and Google Firebase Cloud Messaging for push notifications. These providers process data only on our behalf. Contacting an owner via phone or WhatsApp happens through your device's own apps.
Data retention & deletion
We keep your information while your account is active. You can delete your account in the app under Profile → Settings, or email us and we will delete your account and associated data.
Security
Your data is transmitted over encrypted connections (HTTPS) and access is protected by your sign-in token. No method of storage or transmission is 100% secure, but we work to protect your information using industry-standard measures.
Children
Tooq is not directed at children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us personal information, contact us and we will delete it.
Changes to this policy
We may update this policy from time to time. We will post the new version on this page and update the date above.
Contact us
Questions about privacy or your data? Email ghabenward@gmail.com.