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Email SupportFrequently asked questions
How do I link a Tooq tag to my pet?
Open the app, tap Add Pet, and enter the alphanumeric PIN printed on the back of your tag (it looks like TQ24XXXX). Fill in your pet's details and you're done.
What happens when someone finds my pet?
Anyone who scans the tag or enters its PIN sees your pet's public profile and can call or WhatsApp you immediately. No app is required on their side.
How do I mark my pet as lost?
Open your pet's profile and tap Mark as Lost. Their public page will show a lost alert, your message to finders, the last seen location, and an optional reward.
I didn't receive my sign-in code
Codes are sent by SMS to the phone number you entered. Double-check the number and wait a minute before requesting a new code. If it still doesn't arrive, email us.
How do I delete my account?
Go to Profile → Settings in the app to delete your account, or email us and we'll remove your account and data.
Is my personal information visible to others?
Only what you choose to show on your pet's public profile is visible to people who scan the tag. Your health notes, reminders, and account details stay private.